Medical care is an industry and private providers and hospitals are the major service providers. They operate on business principles. Hospitals are getting highly specialized and complex. The diagnostics and therapeutics are technology intensive. Private establishments have to compete with one another to remain in business. They strive to induct the best talent and latest technical know-how, resulting in ever-increasing costs to patients. Patients, who pay high charges, demand quality as a matter of right. To meet the challenge, hospitals are constrained to bring in professionalism in their systems and services. They appoint qualified professional managers to manage their clinics and hospitals with a view to sparing health professionals to focus on clinical care. Whether right or wrong, ‘management’ is often associated with authority and power. As a result, the medical professionals are reduced to secondary level in some organizations. To retain commanding positions in medical organizations, it has become necessary for the healthcare professionals to learn ‘management’, at least its basics.
On the other hand, non-medical managers while managing healthcare services do not get the required cooperation from the medical professionals, as the latter are often secretive and not willing to share medical knowledge. If medical knowledge is demystified, non-medical managers can perform many functions in healthcare organizations proficiently. Both medical and non-medical managers can complement each other in providing quality healthcare services.
The book aims to orient clinicians (including physicians and nurses) and other healthcare professionals on the essentials of business management and to familiarize them with management terms and jargon. They can learn to be effective managers besides being health professionals. Similarly, non- medical managers can get familiarized to nuances of clinical care and special managerial requirements of healthcare facilities. They all will be able to relate processes in healthcare settings with the concepts of business management. They can develop expertise on patient relationship management
Table of Contents
Preface; Part 1:Chapter 1: Introduction to Management; Chapter 2: An Effective Manager; Chapter 3: Time Management; Chapter 4: Conflict Management; Chapter 5: Quality Improvement; Chapter 6: Patient Satisfaction; Part 2:; Chapter 7: Healthcare Systems; Chapter 8: Mission, Vision and Values; Chapter 9: Functions of Management; Chapter 10: Planning; Chapter 11: Organizing; Chapter 12: Monitoring and Supervision; Chapter 13: Evaluation; Part 3:; Chapter 14: Medical Audit; Chapter 15: Infection Prevention; Chapter 16: Bio-medical Waste Management; Chapter 17: Materials Management
Dr. Hari Singh, a health and hospital management professional, has the experience of managing the armed forces hospitals and the public and private sector hospitals for one and a half decades. He was in the management team of All India Institute of Medical Sciences, an apex institution in the public sector and Sir Ganga Ram Hospital, a prestigious tertiary care hospital in the private sector in New Delhi.
Later, Dr. Singh taught health and hospital management in MBA programs at the Indian Institute of Health Management Research, Jaipur. As chairman of the postgraduate programs, he led the processes for designing the programs, their curriculum and pedagogy. Later he was asked to set up another campus of the institute of Bangalore as its founder directors, which he did successfully.
Subsequently, Dr. Singh headed EngenderHealth, an international NGO, in India and worked extensively on quality improvement of public health facilities. He worked passionately on promoting men’s participation in family planning. Dr. Singh also served as the executive director of Foundation for Research in Health Systems and coordinated several prestigious research projects and participated in evaluation of many national health programs. Presently, Dr. Singh leads quality of clinical services at Marie Stopes India as its Director of Clinical Services.
Dr. Hari Singh is a medical doctor with an MD in Community Health Administration from Delhi University, India.