1st Edition

Strategic Communication at Work
The Impact Paradigm

ISBN 9781138714625
Published March 27, 2018 by Routledge
178 Pages 27 B/W Illustrations

USD $44.95

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Book Description

Strategic Communication at Work provides the reader with a practical approach to engaging in all types of communication—one-on-one, small group, and large group—to achieve intended results. The framework presented enables readers to make informed decisions that increase the effectiveness of their communication and enhance their credibility.

Lennard presents the IMPACT Paradigm—Intending, Messaging, Presence, Attending, Connecting, and Together—in the first part of the book explaining the benefits of using a single framework for all strategic communication. The second part illustrates how to apply these principles and approach interactions with a purposeful mindset, express ideas congruently, and connect with others. The third part offers curated exercises for practicing communication skills, along with specific ways to integrate the paradigm into everyday communication interactions.

The text’s clear and practical approach will appeal to graduate students of business communication, as well as instructors and professionals interested in improving their communication skills.

Table of Contents

Part I: Perspectives

1. The Impact Paradigm – What It Is

2. Communication Contexts

Part II: Purpose

3. Impact – Why It Matters

4. Common Concerns of Communicators

Part III: Practice

5. TIP Practice – How It Works

6. Coaching for Impact

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Diane Lennard, PhD, is a Professor of Management Communication at Stern School of Business, New York University, USA. She is also the founder of Lennard & Company, an international coaching and consulting firm specializing in experiential learning programs for business executives, educators, consultants, and other professionals.

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Author - Diane  Lennard

Diane Lennard

Professor of Management Communication, NYU Stern School of Business
New York, NY, USA

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