In recent years, trust has enjoyed increasing interest from a wide range of parties, including organizations, policymakers, and the media. Perennially linked to turbulence and scandals, the damaging and rebuilding of trust is a contemporary concern affecting all areas of society.
Comprising six thematic sections, The Routledge Companion to Trust provides a comprehensive survey of trust research. With contributions from international experts, this volume examines the major topics and emerging areas within the field, including essays on the foundations, levels and theories of trust. It also examines trust repair and explores trust in settings such as healthcare, finance, food supply chains, and the internet.
The Routledge Companion to Trust is an extensive reference work which will be a vital resource to researchers and practitioners across the fields of management and organizational studies, behavioural economics, psychology, cultural anthropology, political science and sociology.
Table of Contents
Preface Roy Lewicki
1. Introduction Rosalind Searle, Ann-Marie Nienaber, Sim Sitkin
Part 1: Foundations
2. Affect-based trust Dan van Knippenberg
3. Reciprocal Trust: A Self-Reinforcing Dynamic Process Audrey Koorsgaard
4. Swift Trust: State-of-the-Art and Future Research Directions Karen Cook & Kirsimarja Blomquist
5. Distrust Sim Sitkin & Katinka Bijlsma-Frankema
Part 2: Levels
6. Determinants, Consequences, and Functions of Interpersonal Trust: What is the Empirical Evidence? Don Ferrin and Serena Lu
7. Trust in Teams: A Review Across Levels Ann-Marie Nienaber, Max Holtgrave & Philipp Romeike
8. Cooperation and Coordination: The Role of Trust in Inter-Organizational Relationships Reinhard Bachmann & Anna Brattstroem
9. Multilevel Trust: Antecedents and Outcomes of Trust at Different Levels Ashley Fulmer
Part 3: Theories of Trust
10. Why Do People Trust? Moving Toward a More Comprehensive Consideration of the Antecedents of Trust Michael Bear & Jason Colquitt
11. Trust and Fairness Allan Lind
12. Social Exchange Theory – Where is Trust? Jacqueline Coyle-Shapiro & Marjo Riitta Diehl
13. Institutions and Trust Reinhard Bachmann
14. Trust and Contracts: Complements versus Substitutes in Business-to-Business Exchanges Laura Poppo and Zheng Cheng
15. The Contributions of Attribution Theories to Trust Research Edward Tomlinson
Part 4: Trust Repair
16. An Interactive Perspective on Trust Repair Peter Kim
17. Organizational Trust Repair Nicole Gillespie and Sabina Siebert
18. Forgiveness in Organizations: Examining Trust as an Enabler and Distrust as a Barrier Robert J. Bies, Thomas M. Tripp, Laurie Barclay, Adam Kay & Maria Francisca Saldanha
Part 5: Applications
19. ‘Right Touch’ Trust: Lessons in Excess Trust from Rogues in Healthcare Samantha Peters and Douglas Bilton
20. The Production and Reproduction of Trust Violations: An Exploration of Theory and Practice in Universal Banks Prior to the Global Financial Crisis Bob Hurley
21. Trust in Public Professionals and Their Professions Frederique Six
22. Employment Relations and Trust Kim Mather
23. Individual Trust and the Internet Lisa van der Werff Colette Real &Theo Lynn
24. Trust in the Entrepreneurial Process Dean Shepherd & Trent Williams
25. Trust in Safety-critical Contexts Brian Gunia, Sharon Kim & Kathleen Sutcliffe
26. Trust in Food Supplies: Assuring Quality, Sustainability, Price and Availability Louisa Naslund & Fergus Lyon
27. Leadership and Trust Deanne Den Hartog
28. Trust in and by the Public Sector Nadine Raaphorst & Steven van de Walle
29. Trust and HRM Rosalind Searle
30. Two Sides of an Important Coin: Outlining the General Parameters of Control-Trust Research Chris Long & Antoinette Weibel
31. The Inter-Relationship of Trust, Anger, and Aggression: A Multilevel Perspective Shay Tzafrir, Guy Enosh & Laliv Egozi
Part 6: Conclusions
32. Concluding Thoughts Rosalind Searle, Ann-Marie Nienaber & Sim Sitkin
Rosalind H. Searle is Professor of Human Resource Management and Organizational Psychology at the Adam Smith Business School, University of Glasgow, UK, and a chartered occupational psychologist.
Ann-Marie I. Nienaber is Professor in Human Resource Management and Organizational Behaviour at the Centre for Trust, Peace and Social Relations (CTPSR) at Coventry University and the Head of the Research Group: Trust and Workplace Relations. She is also affiliated to the Centre of Management, University of Munster, Germany.
Sim B. Sitkin is Michael W. Krzyzewski University Professor, Professor of Management, Professor of Public Policy, Director of the Behavioral Science & Policy Center, and Faculty Director of the Fuqua/Coach K Center on Leadership and Ethics at Duke University, USA.
"The Editors of The Routledge Companion to Trust should be congratulated for putting together an outstanding compendium of research and theory in the field of trust in the workplace. The contributors are leaders in the field and this work takes the field to a different league in terms of scholarship. This is a must buy for any academic, graduate student and practitioner interested in this very significant construct." - Sir Cary L. Cooper, CBE, is the 50th Anniversary Professor of Organizational Psychology and Health at the University of Manchester, UK.
"This volume on trust offers an interdisciplinary review of the big insights, key studies, and critical unanswered questions. Trust me: if you’re looking for a state-of-the-art guide to research in this area, you’ve come to the right place." Adam Grant, The Saul P. Steinberg Professor of Management and Psychology at Wharton, and the New York Times bestselling author of Give and Take, Originals, and Option B with Sheryl Sandberg
"Several decades of research has convincingly shown the role of trust as a catalyst in shaping organizational behavior and outcomes. This great volume brings together some of the latest thinking on trust and provides an excellent overview for researchers and practitioners alike." - Ranjay Gulati, Unit Head, Organizational Behavior, Harvard Business School, USA
"The topic of trust is foundational in organizational, political, and social life. This encyclopedic volume provides a comprehensive, research-based overview of what we know and what we need to know about trust in ways useful for both academic and practitioners. It is 'everything you need to know about trust' in one carefully curated place." - Jeffrey Pfeffer, Thomas D. Dee II Professor of Organizational Behavior, Graduate School of Business, Stanford University, USA
"This Routledge Companion to Trust contains chapters reflecting the current state of thinking and research on trust. It is required reading for anyone engaged in trust theories, research, and practices. Trust me!" - Andrew H. Van de Ven, Professor Emeritus, University of Minnesota, USA