Recently a revolution has taken place in organizations around the world to transform their performance management systems from burdensome chores into a valuable business practices. Many high-profile companies have announced they are getting rid of the dreaded performance reviews and replacing them with ongoing coaching and feedback. Although these cases are inspiring other organizations to contemplate change, many are left with more questions than answers.
While many fads and quick fixes have been proposed to answer these questions, little research exists to support them. This book provides a practical and evidence-based guide for building a performance management approach that actually improves performance. It cuts through the hype and gives actionable advice, useful tools, and real-world examples for organizations to build the business case for change, plan the transformation, design the new system, and implement the change effectively. Featuring research findings as well as concrete strategies from organizations that have proven successful, this book provides a roadmap for meaningful change. It will be of interest to professionals and scholars interested in evidence-based performance management and the challenges facing organizations.
Table of Contents
Kevin R. Murphy and Jeanette N. Cleveland
Part I. Laying the Foundation for Change
Chapter 1: The Case for Change
Chapter 2: What to Change
Chapter 3: A Roadmap for Transformation
Part II. Creating a Performance Management Approach that Drives Performance
Chapter 4: Define the Performance Your Organization Needs to Succeed
Chapter 5: Inspire Action and Direct Energy
Chapter 6: Measure and Evaluate Performance
Chapter 7: Enable High-Quality Performance Conversations
Chapter 8: Make Smart Talent Decisions
Chapter 9: Address Poor Performance Head-on
Part III. Sustaining the Change
Chapter 10: The Holy Grail of Behavior Change
Chapter 11: A Change Management Approach to Implementation
Chapter 12: The Path Forward
Rose A. Mueller-Hanson is Associate Director/CFO of Community Interface Services. For over 20 years, she has been a champion of common sense, effective performance management practices.
Elaine D. Pulakos is President of PDRI. For over 25 years, she has been helping organizations drive higher performance through implementing effective performance management strategies.
"In their new book, Rose Mueller-Hanson and Elaine Pulakos offer a holistic approach to designing, implementing and evaluating PM systems that provide a clear path through the clutter. Whether you are focused on driving a culture transformation or impacting the bottom-line (or both) this book will have you challenging assumptions and implementing changes in your PM system that will make a real difference in your organization."—Allan H. Church, SVP Global Talent Assessment & Development, PepsiCo, Inc.
"In clear and crisp language, this evidence-based book documents the range of possible actions to take in companies to make performance management an everyday activity that enables the individual and team behaviors that promote achieving organizational goals." —Benjamin Schneider, Professor Emeritus, University of Maryland, USA; Affiliated Research Scientist, Center for Effective Organizations, Marshall School of Business, University of Southern California, USA